At Med-Mist.com, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process.

Eligibility for Returns & Refunds

• Items must be returned within 30 days of the purchase date.

• Products must be unused, unopened, and in their original packaging to be eligible for a refund.

• Opened or used products may not qualify for a refund due to health and safety regulations.

• Proof of purchase is required for all returns.

How to Initiate a Return

1. Contact Us: Email: support@med-mist.com or call (540) 588-8266 with your order number and reason for return.

2. Return Approval: If your return is approved, we will provide you with a return authorization number and shipping instructions.

3. Shipping the Item: You are responsible for return shipping costs unless the item was defective or incorrect.

4. Processing the Refund: Once we receive and inspect the returned item, we will process your refund within 5-7 business days to your original payment method.

Non-Refundable Items

• Gift cards

• Items marked as Final Sale

• Products damaged due to misuse

If you received a damaged or incorrect item, please contact us immediately so we can resolve the issue promptly.

For any questions, reach out to support@med-mist.com.